SubGrab

Terms of Use

Last updated: 20 March 2026

1. Introduction

These Terms of Use (“Terms”) govern your access to and use of the SubGrab website and services located at subgrab.com (the “Service”), operated by Oceanx Consulting Pty Ltd (ABN pending), a company incorporated in New South Wales, Australia (“Oceanx”, “we”, “us”, or “our”).

By accessing or using the Service, you agree to be bound by these Terms in their entirety. If you do not agree, you must not use the Service.

2. Eligibility

You must be at least 18 years of age, or the age of legal majority in your jurisdiction, to use the Service. By using the Service, you represent and warrant that you meet this requirement.

3. Description of Service

SubGrab provides tools for extracting text transcripts from publicly available videos from supported platforms (including YouTube, Facebook, Instagram, X, TikTok, Vimeo, and others). The Service includes free caption extraction and optional AI-powered transcription and summary features available through a credit-based system.

4. User Responsibilities

You are solely and entirely responsible for:

  • Ensuring that your use of the Service and any content obtained through it complies with all applicable laws, regulations, and third-party rights, including but not limited to copyright, intellectual property, privacy, and platform terms of service.
  • Obtaining any and all necessary permissions, licences, or consents required before extracting, reproducing, distributing, or otherwise using any transcript or content generated through the Service.
  • Any consequences, claims, losses, damages, or liabilities arising from your use of the Service, including any content you extract, download, share, publish, or otherwise make use of.
  • Maintaining the confidentiality and security of your account credentials.
  • All activity that occurs under your account, whether or not authorised by you.

5. Prohibited Conduct

You must not:

  • Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
  • Extract transcripts from videos for which you do not have the right or authorisation to access the underlying content.
  • Circumvent, disable, or interfere with any security or access-control features of the Service.
  • Use automated scripts, bots, or other programmatic means to access the Service in a manner that exceeds reasonable use or imposes an unreasonable load on our infrastructure.
  • Resell, sublicence, or commercially redistribute access to the Service without our prior written consent.
  • Reverse-engineer, decompile, or disassemble any part of the Service.

6. Credits and Payments

Certain features of the Service, including AI-powered transcription and AI summary generation, require credits. Credits may be purchased through one-time credit packs. We may also grant free promotional credits (for example, upon account creation) at our discretion; promotional credit allocations may be changed or discontinued at any time.

The number of credits required for a given operation may vary based on factors such as video duration. Longer videos may require more credits than shorter ones. The applicable credit cost is displayed before you confirm any credit-consuming action.

All purchases are final and non-refundable, except as required by the Australian Consumer Law. If an AI operation fails after credits have been deducted, the credits will be automatically refunded to your account. Credits do not expire and have no cash value. We reserve the right to modify credit pricing at any time, with such changes taking effect for future purchases only.

7. Intellectual Property

All intellectual property rights in the Service, including its design, software, branding, and documentation, are owned by or licensed to Oceanx Consulting Pty Ltd. Nothing in these Terms grants you any right, title, or interest in the Service beyond a limited, revocable, non-exclusive licence to use it in accordance with these Terms.

Transcripts extracted through the Service are derived from third-party video content. We make no claim of ownership over such content. You acknowledge that the original content owners retain all rights in their content.

8. Disclaimer of Warranties

The Service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:

  • Merchantability, fitness for a particular purpose, and non-infringement.
  • The accuracy, completeness, reliability, or timeliness of any transcript, summary, or other output generated by the Service.
  • Uninterrupted, error-free, or secure operation of the Service.
  • Compatibility with any third-party platform or service.

AI-generated transcripts and summaries may contain errors, omissions, or inaccuracies. You should independently verify any content obtained through the Service before relying on it for any purpose. The Service does not provide professional transcription, legal, medical, or any other professional advice.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Oceanx Consulting Pty Ltd, its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, arising out of or in connection with your use of or inability to use the Service, regardless of the theory of liability and even if we have been advised of the possibility of such damages.

To the extent permitted by law, our total aggregate liability to you for any and all claims arising out of or relating to the Service shall not exceed the total amount you have paid to us in the twelve (12) months preceding the event giving rise to the claim, or AUD $50, whichever is greater.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted, or modified by agreement.

10. Indemnification

You agree to indemnify, defend, and hold harmless Oceanx Consulting Pty Ltd, its directors, officers, employees, agents, and affiliates from and against any and all claims, demands, actions, liabilities, losses, costs, damages, and expenses (including reasonable legal fees) arising out of or in connection with:

  • Your use of or access to the Service.
  • Your breach of these Terms.
  • Your violation of any applicable law, regulation, or third-party right.
  • Any content you extract, generate, or distribute using the Service.

11. Third-Party Services

The Service interacts with third-party video platforms, including but not limited to YouTube, Facebook, Instagram, X/Twitter, TikTok, Vimeo, Loom, LinkedIn, Dailymotion, Twitch, Wistia, Brightcove, Reddit, Rumble, and Bilibili. We are not affiliated with, endorsed by, or sponsored by any of these platforms or their parent companies. Your use of those platforms is governed by their respective terms of service.

We are not responsible for the availability, accuracy, policies, or content of any third-party platform. Third-party platforms may change their APIs, terms, or access policies at any time, which may affect the availability or functionality of the Service. We make no guarantee that the Service will continue to work with any particular platform.

12. Assumption of Risk

You acknowledge and agree that your use of the Service is entirely at your own risk. You are solely responsible for determining whether any transcript, AI transcription, AI summary, or other output generated by the Service is suitable for your intended purpose. We are not liable for any decisions, actions, or consequences arising from your reliance on any output of the Service.

Without limiting the foregoing, SubGrab is not a substitute for professional transcription, captioning, translation, legal transcription, medical transcription, or any other professional service. Outputs should not be relied upon for legal, medical, financial, or compliance purposes without independent verification.

13. Content Responsibility

You are solely responsible for ensuring that you have the right to access, extract, and use transcripts from any video. We do not monitor, verify, or endorse any third-party content. The Service is a technical tool and does not grant you any rights to the underlying video content. Copyright infringement, unauthorised reproduction, or misuse of third-party content may expose you to legal liability for which we bear no responsibility.

14. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, internet outages, third-party platform changes or outages, cyberattacks, or failures of third-party service providers.

15. Modification and Termination

We reserve the right to modify, suspend, or discontinue the Service (in whole or in part) at any time, with or without notice. We may update these Terms from time to time. The “Last updated” date at the top of this page indicates when the latest revision was made. Your continued use of the Service after any such changes constitutes your acceptance of the revised Terms.

We may terminate or suspend your access to the Service at our sole discretion, without notice, for any reason, including breach of these Terms.

16. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of New South Wales and any courts of appeal therefrom.

17. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Oceanx Consulting Pty Ltd with respect to the Service and supersede all prior or contemporaneous communications, whether electronic, oral, or written.

19. Contact

If you have any questions about these Terms, please contact us at help@subgrab.com.